Privacy notice
Last updated 15 October 2026
Atria is a home safety alert service provided by Atriamas, No 59, Taman Permaisuri, Jalan Sebiew, 97000 Bintulu, Sarawak, Malaysia. This notice explains what personal data we handle for Atria, why, and your rights under Malaysia's Personal Data Protection Act 2010.
What we collect
- The home's owner and family contacts: name, mobile number, preferred language and the order in which contacts are called.
- The person being cared for: name or how the family refers to them, and the rooms where buttons and sensors are installed.
- Alerts: when a help button was pressed, where, who was messaged or called, whether each message or call got through, and who responded.
- Device health: whether the hub at home is online.
Atria does not use cameras or record audio in the home.
Why we use it
- To alert family contacts by WhatsApp message and phone call when help is needed, and to tell them who is responding.
- To send weekly test alerts and service notices about the home, such as the hub going offline.
- To check that alerts work, fix faults and keep a record of each alert.
We do not sell personal data or use it for advertising, and we do not send marketing messages to family contacts.
Consent
Family contacts are added only with their agreement. A contact can ask to be removed at any time, through the home's owner or by contacting us, and we will stop messaging and calling them.
Who processes it for us
- Twilio places alert calls and sends WhatsApp messages.
- WhatsApp (Meta) delivers WhatsApp messages.
- Amazon Web Services and Supabase host Atria's systems.
Our hosting is in Singapore, so personal data is transferred outside Malaysia. We use these providers only to run the service, under their data protection terms.
How long we keep it
Alert records are kept for up to 12 months, then deleted. Contact details are kept while the home uses Atria and deleted when the service ends or a contact is removed.
Your rights
You may ask to see the personal data we hold about you, to correct it, or to stop us processing it. Contact us using the details below and we will respond within 21 days.
Contact
Atriamas
No 59, Taman Permaisuri, Jalan Sebiew, 97000 Bintulu, Sarawak,
Malaysia
Phone: +60 19-499 5859
Email:
hello@atriamas.com